PLEASE SEE OUR SERVICE ALERTS BELOW!!

Telephone Support – We care about our customers and strive to make your experience with us the best ever. We are available Monday through Thursday from 8:30 AM to 2:30 PM for any questions and problems you may have.​

Flexible Payment Options – We offer a multitude of avenues that our customers can utilize to pay their bills.  Click here to learn more!.

Competitive Pricing - We strive to treat everyone fairly, and thus we are committed to honest, competitive pricing. No hidden surcharges of any kind!

Easy To Sign Up – Call us or fill out our contact  form and we will get back to you as soon as possible to discuss pricing and pick-up schedules.​

Why Choose Elite Sanitation and Waste LLC?
"ELITE" Service for:

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At Elite Sanitation and Waste LLC we make refuse removal simple, cost-effective and convenient.
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02-26-2021 - SERVICE ALERT

SERVICE ALERT - Friday, February 26, 2021

We understand that you all are frustrated. The accident on February 9 has been devastating for us as a company, for our employees, and for you, our customers.

The crew is still finishing up on Wednesday's route today. They are going to try to get started on Thursday's route this afternoon, if possible.

Friday customers: It will be safe to put out your bins tomorrow (Saturday).

We WILL be working both Saturday and Sunday to serve everyone.

We are still searching for a truck to replace the Ford. Please understand that garbage trucks must be ordered, and there is currently a 45-60 day turn around on those orders.

With the level of telephone calls that we are receiving, we are unable to return voicemails. Email me at elite.sanitation.waste@gmail.com if you have any questions.

Anyone getting grief from their HOA due to this situation should give them my email address, and ask them to email me. I will be more than happy to discuss the situation with any HOA that has questions about why our routes are running late, or you can direct them to our website or this Facebook page.

Thank you all for your understanding, steadfast loyalty, and kind words. We hope you all know that we are working as hard as we can to take care of you.

02-24-2021 - SERVICE ALERT

SERVICE ALERT - Wednesday, February 24, 2021

The crew is still finishing up on Monday's route this morning, and then will get started on Tuesday's route.

Wednesday, Thursday and Friday customers: It will be safe to put out your bins 1 day late.

We are still searching for a truck to replace the Ford.

Thank you all for your understanding, steadfast loyalty, and kind words. We hope you all know that we are working hard to take care of you.

Email me at elite.sanitation.waste@gmail.com if you have any questions.

02-23-2021 - SERVICE ALERT

SERVICE ALERT - Tuesday, February 23, 2021

 

We are currently running 1 full day behind. Our crew is out working hard on Monday's route today. We are not sure if we will get to Tuesday's route before tomorrow.

 

We know that it is extremely frustrating for you all. Trust me, we understand. We still only have one truck on the road, and our crew is working long hours to get to everyone. We are still working with the insurance to try to replace the Ford.

 

We are receiving a great many telephone calls, so if we do not return your voicemail message, please know that we have heard you, we will try to get back to you as expediently as possible, but that we simply may not be able to return them all.

 

Right now, we do not want to make promises that we cannot keep, so we are asking for you all to place your bins out on your regular service day.  If we are able to get caught up and get out to you on your regular day, then your bin will be out. Otherwise, we will be out absolutely ASAP to pick you up.

 

We cannot do this without you, our awesome customers. Thank you for your understanding and grace during this time.

 

We WILL be out to serve your location ASAP. These tough times won't last forever.

Please email me at elite.sanitation.waste@gmail.com. if you have any questions.

02-22-2021 - SERVICE ALERT

SERVICE ALERT!! - Monday, February 22, 2021

The crew is finishing up Friday's route today, and then they will get started on Monday's route.

Please continue to be patient with us. Our drivers and slinger have not had a day off since Monday, February 8. The long hours are taking a toll. They are tired, but they are committed to making sure that all of you are taken care of.

Thank you all for your grace during this difficult time.

02-18-2021 - SERVICE ALERT

SERVICE ALERT!!!

We didn’t get the compactor back until 2:45 PM this afternoon. We are getting to as many of you today as we possibly can. Right now, we are running 2 1/2 days behind.

To our remaining unserviced Tuesday customers: we will be out first thing in the morning. (Friday)

To our Wednesday customers: we will be out tomorrow. (Friday)

To our Thursday customers: we will be out on Saturday.

To our Friday Customers: we will be out on Sunday.

We know that this is frustrating for all of you, but we are working hard to get to everyone. Please continue to extend your graciousness to us as we strive to work through this very trying time. Our drivers and slinger are dedicated to taking care of everyone.

Thank you for your patience and your words of encouragement. They are seen, heard, and gratefully appreciated.

If anyone has questions, then please email me at elite.sanitation.waste@gmail.com.

02-17-2021 - SERVICE ALERT

SERVICE ALERT

When it rains, it pours...

We picked up a large piece of metal in one of the tires on the compactor today. We couldn’t reach our road service provider, and the tire shop can’t get a new tire in until 9:00 AM in the morning. (Thursday)

We have been unable to service any of our Wednesday Customers today, but we will be out to your locations as soon as the tire is replaced in the morning.

We truly apologize for the inconvenience and thank you all for your support and understanding during this trying time.

Please email at elite.sanitation.waste@gmail.com if you have any questions or concerns.

02-16-2021 - SERVICE ALERT

TO ALL of our Elite Customers,

 

We are still running with 1 truck. Right now, we are having to split the routes and are running about half a day behind.

 

Please go ahead and place your bins out on your USUAL service day by 6:00 AM. We are doing everything that we can to get to you on your scheduled day. However, your service may occur a day late.

 

Please continue to grant us an abundance of grace and patience during this time. Our drivers and slinger are working very hard (even working the entire weekend) to make sure that everyone is serviced as soon as possible.

 

Thank you again for your loyalty and support.

02-12-2021 - SERVICE ALERT

Friday Elite Customers,

We are not going to be able to get to very many of our Friday Customers today. We are going to try, however.

Friday's routes are going to push into the weekend. Please make sure that your bins are out so that we can serve them when we get to you.

Please have an abundance of patience with us while we navigate this situation. Please also keep our driver, Abby, and our slinger, Rusty, in your prayers as they continue to recover from Tuesday's accident.

If you have any questions, then please call us at 706-380-8414 or email us at elite.sanitation.waste@gmail.com.

02-11-2021 - SERVICE ALERT

To our Thursday and Friday Elite Customers,

Needless to say, this week has been rough on us. We are working diligently to get to everyone, but we have been unable to service all of our Thursday routes today.

We still only have 1 truck on the road.

Please be assured that we will get to everyone just as soon as we can. Please make sure that your bins are out so that when we get by your location we can service them.

Friday's routes may push into Saturday and even Sunday this week.

Next week is still up in the air. We are working with insurance to try to get everything taken care of, but those wheels turn very slowly.

Please have an abundance of patience with us while we navigate this situation. Please also keep our driver, Abby, and our slinger, Rusty, in your prayers as they continue to recover from Tuesday's accident.

If you have any questions, then please call us at 706-380-8414 or email us at elite.sanitation.waste@gmail.com.

02-10-2021 - SERVICE ALERT

To ALL of our Elite Customers,

Our lead driver, Terry, is out working hard today (Wednesday) to get to everyone's location! He is running both routes. If you see him, then please give him a word of encouragement. He is doing a spectacular job taking care of our awesome customers.

Abby and Rusty are really feeling the aftereffects of yesterday's crash. Please keep them in your prayers while they continue to recover from the accident.

A few things we need from you all (These are already service requirements, but we are having to enforce them now.)

1. Make sure your bins are out by 6 AM on your service day. If you put your bin out late, then you will have to wait until your next service day for service. If you place more bags into the bin after the truck has serviced your location, then it will have to wait until your next service day.

2. ALL household garbage MUST be bagged. (this does not include boxes or items too large for the bin)

We will NOT be performing go-backs or bulk service this week.

Please have patience with us as we work to take care of you all. If anyone has questions, then please contact us at 706-380-8414 or elite.sanitation.waste@gmail.com

02-09-2021 - SERVICE ALERT

Tuesday Dawson County Elite Customers,

 

Our Ford Truck was involved in a serious accident this morning on Highway 9. Both our driver and our slinger were transferred to the hospital via ambulance with minor injuries. The truck is totaled.

Our other driver is going to attempt to get to as many of you today as possible, but your service may not be provided today. If not, then we will get to you ASAP.

Please keep our driver, slinger and the driver of the other vehicle in your prayers for swift healing.

Please also grant us an abundance of patience and grace during this time. We are not sure how long our employees will be out of work, or how long to get another truck on the road.

UPDATE: Our driver and slinger are bruised up pretty bad, but they are alright. They have been discharged from the hospital and are going home to rest for the remainder of the day. Thank you so much for your prayers!

12-28-2020 - SERVICE ALERT

Good evening, Monday Elite Customers!

 

Due to a series of unforeseen circumstances today, part of today's route is running extremely late. If you live in the Bethel Road, Jot-Em-Down Road and east out 369, then the guys will be out to service your location first thing in the morning.

 

Thank you for your patience, and we apologize for the inconvenience.

12-21-2020 - SERVICE NOTICE - Attention Elite Customers!

MERRY CHRISTMAS!!!

Reminder: With Christmas falling on Friday, all Friday service will be performed on Saturday, December 26, 2020. Please make sure that your bins are available for service by 6:00 AM.

I am working from home this week and therefore will have very limited telephone access. Please direct all questions and concerns to our email at Elite.Sanitation.Waste@gmail.com.

Thank you and have a very Merry Christmas, everyone!

12-16-2020 - SERVICE NOTICE

As per our Coronavirus Statement dated March 16, 2020, ALL household garbage must be bagged.  Unbagged household garbage must be picked from the bin by hand and poses a safety issue for our drivers.  Unbagged household garbage can, at times, blow from the backs of our trucks and create an eyesore for our community.  Therefore, any unbagged household garbage will remain unserviced.  We ask all of our customers to help us keep our drivers healthy and safe and our community clean and beautiful.   *This measure does NOT include cardboard boxes or items too large to fit inside the bins.

 

11-30-2020 - SERVICE NOTICE - WEATHER RELATED DELAY

Tuesday Elite Customers,

With the threat of frozen precipitation overnight and temperatures below freezing in the morning, we are delaying the start of our routes by 2 hours to allow the drivers to run the routes after sun-up.

Any changes to this plan will be posted here and on our Facebook page  https://www.facebook.com/Elite.Sanitation.Waste .

11-23-2020 -  SERVICE NOTICE - THANKSGIVING, November 26, 2020

We hope that everyone has a blessed and Happy Thanksgiving.

Please remember that Thursday, November 26, 2020, service will be performed on Friday and Friday, November 27, 2020, service will be performed on Saturday.

The office will be closed from Wednesday, November 25, 2020, to Sunday, November 29, 2020.

11-13-2020 - IMPORTANT SERVICE UPDATE

We have the compactor truck back, but it still needs a little work done. We are running both Friday routes as normal today. Our Wednesday Forsyth County route and Thursday's Lumpkin/Dawson County route will be run tomorrow (Saturday).

We apologize for the inconvenience.

Thank you so much for your patience.

11-11-2020 - IMPORTANT - SERVICE DELAYED

The truck that runs our Forsyth County route was involved in an accident this afternoon. Our driver and slinger were not injured, but we will not be able to complete today's route.

 

I will be reaching out to everyone affected by email or telephone shortly.

 

We will let Thursday and Friday's routes know about the status of their service ASAP.

 

Please bear with us as we try to navigate this setback.

 

11-02-2020 -  **UPDATE!!**

Due to Hurricane Zeta, there were a great many stops that were either inaccessible or unserviceable on Thursday and Friday's routes. Our drivers worked late into the evening on both days and a full day on Saturday to try to get to everyone. We are sure, however, that there are still some of our customers who haven't received service yet due to the fact that the storm caused a major disruption in our communication abilities.

I was out of power from Thursday morning at 5:30 AM until Friday evening at 9:00 PM. Internet service to my home still hasn't been restored. Therefore, I have been unable to communicate effectively with the drivers, and I have been unable to respond to customer emails until today when I was able to get back into the office. Needless to say, there is a huge backlog of emails, but please rest assured that I will get back to you as soon as humanly possible.

The telephone is still down, but we are working with the telephone companies to try to figure out what is wrong with it.

I am asking all of our customers for an abundance of grace while we work to catch up on those stops that we missed from the hurricane, as well as the changes that we are implementing across the board. To say that the last month has been difficult is an understatement. However, we pledge that we are working to make our service the best there is, and we truly appreciate your patience and understanding.

Do not fret if you cannot call in to make a payment. Send an email to me, and I can forward you a link to pay the invoice online, or we can always take a check or money order payment via mail to the post office box.

Our drivers and slingers are putting in extra hours to try to get to everyone in the safest and quickest manner possible.

We continue to strive to earn your business.

Best regards,

Candida Castleberry

General Manager

Elite Sanitation and Waste LLC

elite.sanitation.waste@gmail.com

10-28-2020 - ***WEATHER ALERT***

The National Weather Service has placed the entirety of our service area under a Tropical Storm Warning. Expected rainfall amounts are between 2-6 inches and 20-40 MPH sustained winds with gusts up to 60 MPH between 3 AM and Noon tomorrow, Thursday, October 29, 2020.

These conditions will make our routes unsafe for both our customers and our employees. The safety of our customers and their property, our employees and our equipment are our utmost priorities.

With this in mind, we will monitor the weather situation tomorrow, but we have a tentative plan to start our Thursday routes at NOON, once the weather has begun to move out. If the situation is still dangerous at that time, then we may be forced to cancel tomorrow's route.

Please understand, that if there are downed power lines, trees across roadways, roadway flooding, or any other dangerous circumstance, then we may not be able to service your location. We ask for an abundance of patience and understanding during this situation.

The office will be closed tomorrow. However, we will try to monitor the email account (if we have power) and will try to answer as many emails as possible.  The telephone is still down due to the switch of providers. We hope to have that fixed completely by Monday.

10-26-2020 - WE ARE TEMPORARILY SUSPENDING THE ACCEPTANCE OF NEW CUSTOMERS.  We are restructuring our routes and in the process of purchasing new trucks.  We know this may cause an inconvenience for new customers, but we do not anticipate that this situation will last very long.  Thank you for your patience and understanding during this time.

 

10-26-2020 - For the next few days, the telephones will be down.  We are in the process of switching telephone service to a new provider.  Voicemails will not be returned.  Please email us at elite.sanitation.waste@gmail.com with any immediate service needs.

10-23-2020 - Dear Elite Customers.  We have new drivers on all of our routes this week.  As a result, we are experiencing increased failed stops on our routes.  Today's route (Friday) is running extremely late.  If your location was not serviced today, then it will be serviced tomorrow (Saturday).  We truly apologize for this inconvenience and thank you all for your patience during this period of growing pains.

 

10-20-2020 - Due to extremely high call volumes, voicemail messages may not be returned.  If you require immediate assistance, then please email the office at elite.sanitation.waste@gmail.com.

 

09-15-2020 - NOTICE OF PRICE CHANGE:  VALET SERVICE

Starting March 15, 2021, we will begin charging a $10.00 per month ($30.00 per quarter) valet surcharge to all valet accounts.  This surcharge is to offset increased insurance liability, increased route times, and wear and tear on our vehicles.  Each valet location requires multiple 3-6 point turns in order to turn the trucks around which causes increased wear on tires, suspension, etc, as well as the added liability risk involved with making entrance onto someone's personal property.  Servicing a valet location takes, on average, 10 times longer than a usual curbside service.  We hate to have to charge for this service, but with all of the factors considered, the service is swiftly becoming unsustainable without the surcharge.  Please contact the office if you have questions or concerns about this upcoming change.

09-04-2020 - Due to the Labor Day Holiday on Monday, September 7, 2020, all service days will be delayed by one day.  Please see the schedule listed below.  You can also learn how holidays will affect your service day at the SCHEDULE tab above.

  • Monday, September 7, service will be performed on Tuesday, September 8.

  • Tuesday, September 8, service will be performed on Wednesday, September 9.

  • Wednesday, September 9, service will be performed on Thursday, September 10.

  • Thursday, September 10, service will be performed on Friday, September 11.

  • Friday, September 11, service will be performed on Saturday, September 12.

05-26-2020 - Due to the Memorial Day Holiday on Monday, May 25, 2020, all service days will be delayed by one day.  Please see the schedule listed below.  You can also learn how holidays will affect your service day at the SCHEDULE tab above.

  • Monday, May 25, service will be performed on Tuesday, May 26.

  • Tuesday, May 26, service will be performed on Wednesday, May 27

  • Wednesday, May 27, service will be performed on Thursday, May 28.

  • Thursday, May 28, service will be performed on Friday, May 29.

  • Friday, May 29, service will be performed on Saturday, May 30.

03-16-2020 - Elite Sanitation and Waste LLC – Statement on coronavirus (COVID-19)

Everyone at Elite Sanitation and Waste LLC, like so many in our community, is concerned with the unprecedented global challenges that we are facing due to coronavirus (COVID-19).  Please be assured that during this time of uncertainty, the health and safety of our Drivers and Customers are our highest priorities. In addition to monitoring guidance from local, national and global health organizations, we are taking precautionary measures to ensure that our drivers minimize risks.

Effective Immediately: 

  • ALL garbage must be bagged.  Please bag all garbage so that our drivers can be as “touch free” as possible. Unbagged garbage must be removed from your bin by hand, and therefore will remain unserviced. This does not include cardboard boxes or items too large to fit in the can.

 

  • For the foreseeable future, we will be unable to accept payments that are attached to the garbage bins or payments made by cash.  Please DO NOT mail cash!  The drivers will not be accepting any payments.

 

  • We accept checks and money orders via mail to the Post Office Box.  We also accept credit or debit card, bank draft, or Apple Pay via online emailed invoicing.  If you would like to sign up for email invoicing, then please call or email us.

 

  • ALL drivers will utilize protective measures, including but not limited to wearing gloves when servicing cans, utilizing hand sanitation measures, and wearing protective clothing.

 

  • We encourage ALL customers to wash their hands using soap and warm water per CDC guidelines after touching their garbage bin.

 

Together, we will all see through this unique time.  If you have any questions or concerns, then please feel free to contact us.  We thank you all for your cooperation and look forward to continuing to earn your business.

 

Sincerely,

Tim and Lindsay White

Owners

Elite Sanitation and Waste LLC

 

03-01-2020 - Any account that is interrupted for nonpayment will lose all discounts and be subject to full current pricing moving forward.

 

02-15-2020 - All new valet accounts will be charged a "Valet Surcharge."

 

01-01-2020 - Any account remaining unpaid 7 days past the due date will incur a $5.00 late fee.

 

09-15-2019 - Announcement!  Any account remaining unpaid 14 days past the invoice due date will be subject to interruption of service without further notice. Any account who's service is interrupted due to nonpayment must bring the account current before any further service will be provided.

Hours of Operation

Service Hours:

Monday- Friday

7:00 AM - 5:00 PM

Saturday

8:00 AM - 12:00 PM *By Appointment Only

Office Hours:

Monday - Thursday

8:30 AM - 2:30 PM

Friday - Closed

Contact Information

Office Telephone: 706-380-8414

Address:  P. O. Box 604 Dawsonville, GA  30534

Email Address: Elite.Sanitation.Waste@gmail.com

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